You have 30 days from the purchase date listed on your receipt to return a product. You must have an order number from DimeBags.com to submit a request on this page. If you are unable to submit your request, please reach out to our team at [email protected] for assistance. Returned/Exchanged items must be in new and unused condition and in their original packaging with all hang tags and patches attached. For all warranty inquiries please reach out to [email protected] All shipping charges are excluded.